How billing, renewal, cancellation, and refunds work.
Every Simple Training Center purchase is an annual subscription that renews until you cancel it. This page explains that in plain terms, including what happens to your access when you cancel and when a refund is or isn't available.
The short version
- Every plan is a subscription. You are buying annual access, not a one-time purchase. It renews automatically for another 12 months unless you cancel first.
- You control the renewal. Cancel in your billing settings or by email. Cancelling stops the next charge; it does not shorten the term you already paid for.
- Access runs to the end of the paid term. After that, the account moves to an inactive state and course access ends.
- Fees are non-refundable. Cancelling part-way through a term does not produce a partial refund, except where the law requires one or a written agreement with us says otherwise.
- We remind you before we charge. We email a renewal reminder before an annual renewal, and we give at least 30 days' notice before a price change takes effect.
This summary is for convenience. The sections below are the actual policy, and they work alongside our Terms of Service.
1. What you are buying
Simple Training Center sells access to self-paced online training for a fixed period. Depending on what you choose at checkout, that access covers one named person, a team, or every person in an organization, and it is purchased at either per-course pricing or all-access pricing.
Whatever the configuration, the billing structure is the same: a subscription with a term. A one-year purchase is a 12-month term. If you choose a multi-year term paid upfront, the whole term is charged once at checkout and renews for the same number of years. We do not sell one-time, non-renewing access to the training library.
| Billing model | Subscription, charged in advance for the full term. |
| Standard term | 12 months from the purchase date. |
| Longest term | 5 years, prepaid at checkout with the multi-year discount. |
| Renewal | Automatic for another term of the same length at the then-current price. |
| One-time purchases | Not offered. Every plan renews. |
The exact amount, term length, and next charge date for your purchase are shown next to the payment button at checkout before you pay, and again in your account billing settings.
2. When you are charged, and how renewal works
Your first charge
You pay in full at checkout for the term you selected. Payment is processed by Stripe; we never see or store your card number. Seats added after your initial purchase are charged pro-rated for the remainder of your current term, and they renew with that same term.
Automatic renewal
Your subscription renews automatically. If you do not cancel before the end of your current term, we charge your payment method on file for another term of the same length, at the price in effect at that time, and your access continues without interruption.
No surprise charge
We email a renewal reminder to the billing address on your account before an annual renewal. Your account billing settings always show the next renewal date and the amount that will be charged. If a renewal fails, we may retry the charge and notify you.
Price changes
We may change prices. A change applies from your next renewal, never retroactively, and we give at least 30 days' notice before it takes effect. If you do not want to renew at the new price, cancel before the renewal date.
3. How to cancel
You can cancel at any time, for any reason. There is no cancellation fee.
- In the platform: sign in, open Billing, and choose Cancel subscription. This is available to the account administrator.
- By email: write to billing@simpletrainingcenter.com from the billing address on the account.
- By phone or contact form: use the details on our contact page if email isn't practical.
Cancellation takes effect from the moment it is recorded. We do not make you call, sit through a retention call, or jump through extra steps. If you cancel, we recommend confirming the confirmation email we send, which records the date of cancellation and the date your access ends.
If you cancel by mistake
While your term is still running you can restore the subscription from your billing settings. Reactivating before the term ends keeps your renewal date intact. After the term has ended, access is restored only by purchasing a new subscription.
4. What happens after you cancel
| Access | Continues at full scope until the last day of the term you already paid for. |
| Future charges | None. The renewal is stopped. |
| Learner progress | Readable and completable until the term ends. |
| Certificates | Already-issued certificates remain valid and verifiable. |
| Training records | Exportable for 30 days after the term ends, after which records may be deleted under our Privacy Policy. |
| Refund | None for the current term, except where the law requires it. |
If you cancel, download what you need before the term ends. Certificates and completion records are the documents auditors, clients, and insurers ask for, and it is much easier to export them while the account is active.
5. Refund Policy
Subscription fees are non-refundable. This is true whether you cancel early, stop using the platform, or find that you needed fewer seats than you bought.
What this means in practice
- Cancel mid-term: access continues until the term ends, and no partial refund is issued for the unused months.
- Unused seats: seats are purchased for the term. Reducing seats takes effect at your next renewal, not immediately, and does not generate a refund.
- Multi-year terms: the multi-year price reflects a discount for prepaying. Ending early does not convert the discounted price back into a refund.
- Duplicate or accidental purchases: contact us within 30 days and we will review it. Duplicate charges are refunded.
Where a refund does apply
- Where a refund is required by applicable consumer law in your jurisdiction.
- Where we charged the wrong amount because of our error.
- Where a written agreement signed by us states different terms for your organization.
- Where we discontinue a material feature you rely on during a paid term and cannot provide a reasonable substitute.
How to request one
Email billing@simpletrainingcenter.com within 30 days of the charge with the account name, the invoice number, and a short description of the problem. We respond in writing. Approved refunds go back to the original payment method through Stripe, and processing time depends on your bank.
Nothing in this section limits any right you have under mandatory consumer protection law in your state of residence.
6. Changing seats, courses, or term mid-term
Plans change, and the platform is built to accommodate that without forcing you to start over.
- Adding seats or courses: billed pro-rated for the remainder of your current term and aligned to your existing renewal date. You confirm and pay on a secure Stripe page.
- Reducing seats or courses: scheduled, and applied at your next renewal. Reduced seats stay usable until then, so nobody loses access mid-training.
- Switching plans: an upgrade to all-access may involve a prorated charge or credit, shown before you confirm.
- Changing term length: a longer prepaid term is charged when you confirm and extends your subscription; switching back to annual billing adjusts at the point you confirm.
Amounts for any of these changes are calculated by Stripe at the moment you confirm, based on what you have already paid and how much of the term remains. Reductions are never refunded in cash; they reduce what you owe at renewal.
7. Failed payments and past-due accounts
If a renewal charge fails, we notify you and may retry the payment. Access can be suspended while the account is past due, and it is restored once payment succeeds. Learners who are mid-course may lose access during a suspension, so keep the billing contact and payment method current.
An expired card is the most common cause of a failed renewal. Updating the payment method in Billing takes a moment and prevents an interruption at the worst possible time.
8. Taxes
Prices are shown in U.S. dollars and exclude applicable sales, use, and similar taxes. Where we are required to collect tax, it is calculated at checkout and shown before you pay. Tax is charged per invoice and is not affected by cancelling a subscription.
9. Charges you don't recognize
Charges appear on your statement from Simple Training Center. If you see a charge you do not recognize, contact billing@simpletrainingcenter.com before filing a dispute with your bank. Chargebacks on a valid subscription can interrupt service while the dispute is open, and we can usually resolve a billing question faster than a bank can.
If you believe a card was used without authorization, tell us immediately at security@simpletrainingcenter.com so we can suspend the account while it is investigated.
10. Automatic-renewal notices and your consent
Several U.S. states regulate automatic-renewal offers. The common requirements are that the renewal terms be disclosed clearly before purchase, that the consumer affirmatively agree to them, that a reminder go out before a renewal, and that cancelling be as easy as signing up. We build to that pattern everywhere rather than only where a statute compels it.
- The amount, billing frequency, next charge date, and cancellation terms appear next to the payment button at checkout.
- Consent is affirmative. There is no pre-ticked box, and the purchase cannot proceed without the customer checking it.
- We record the acceptance: the terms version, the timestamp, and the order it applies to.
- Cancellation is available in-product and by email, without a retention call.
Requirements vary by state and change over time, and some apply only to certain contract lengths or price thresholds. Nothing on this page is legal advice, and we do not claim that our process satisfies every jurisdiction's specific requirements. If your organization needs a particular notice format or record for its own compliance file, contact us and we will tell you what the platform does and does not produce.
11. Contact
Questions about a charge, a renewal, or a cancellation:
Backup Solutions, Inc. (Simple Training Center)
2050 Coral Way, Suite 517
Miami, FL 33145, United States